Refund policy

Return Policy

Due to strict health, hygiene, and safety standards for personal care, cosmetic, and skincare products, we do not accept returns or exchanges for opened, unsealed, or used items once delivered.

No Returns / Non-Returnable Items
All cosmetic and personal care items (including Balea products) are non-returnable for hygiene reasons. Returns are not accepted based on personal preference, scent, or texture after the package/seal has been opened.

Damages and Issues
Please inspect your order upon reception. If an item is defective, damaged in transit, or if you received the wrong item, please contact us immediately at ehsan@supermedifit.om with clear photo evidence so we can evaluate the issue and resolve it.

Cancellations
Orders may only be canceled within 15 minutes of placement, before order fulfillment begins.